Frequently Asked Questions

Yes, we welcome inquiries and partnerships from clients worldwide. Please leave your contact details at the bottom of the page (company name, contact person, email, and a brief overview of your needs). Our business team will follow up within 1-2 business days with our latest quotation and recommend the most suitable logistics and purchasing plan based on your location.

All our matcha is grown in China's premier tea regions. We operate our own certified organic tea gardens on Mount Jingshan in Hangzhou, Zhejiang, and follow strict China-EU-USDA triple organic standards for cultivation and management, ensuring full traceability and purity for every leaf.

Absolutely never. Balance Master provides 100% pure, naturally derived matcha powder only. We rely entirely on traditional shaded cultivation and precision stone-grinding to bring out the leaf's inherent vibrant green color and natural aroma - no artificial additives of any kind.

Matcha is extremely sensitive to light, temperature, and humidity.

Daily storage: Keep sealed in a cool, dry place, away from direct sunlight.

Long-term storage: Leave unopened, place the original sealed pouch directly into the refrigerator or freezer. Lower temperatures best preserve its bright color and fresh flavor profile.

Since our matcha is 100% pure, untreated leaf with zero added color-fixing agents, gradual darkening over time is a natural process. The most effective way to slow this is strict sealing, darkness, and low-temperature storage. Higher grades (like Unkaku and Tenju) also have higher chlorophyll density, so their color stability is relatively better.

Because matcha is ground to micron-level fineness, mild clumping from its own weight or static charge can occur even during short-term storage. This is a purely physical occurrence and does not affect safety or quality. Simply pass it through a fine-mesh sieve before use to easily break it back into a fluffy powder.

It can. The fine powder absorbs some of the recipe's liquid and can interact with fermenting agents, which may slightly impact dough rise. We recommend adjusting liquid ratios or proofing time accordingly in your baking trials to maintain the best texture and fluffiness.

Yes. Matcha's active compounds and natural pigments are sensitive to prolonged high heat. Overheating dulls its signature shaded aroma and turns the color to a muted brownish-green. We recommend adding matcha at the final stage of processing and keeping high-heat exposure as brief as possible.

We offer four distinct grades of matcha tailored to different preferences:

Isuzu : The ideal entry-level choice. Refreshingly sweet with minimal astringency, perfect for matcha lattes, smoothies, and daily drinking.

Unkaku : For the advancing palate. A koicha-grade matcha with profound richness and pronounced umami, recommended for enthusiasts seeking authentic tea character in whisked preparation.

Choan : The connoisseur's selection. An exemplary premium koicha, offering an enveloping sweetness, balanced depth, and a bright, structured tension-bridging richness and clarity for intermediate-to-advanced appreciation.

Tenju : The collector's reserve. Exceptionally rare with striking, layered complexity, crafted exclusively for tea ceremony practitioners and top-tier connoisseurs.

Caffeine content varies by grade and preparation concentration. A standard serving (about 2g powder) typically contains 80-120 mg of caffeine. It delivers a calm, sustained energy boost, and paired with naturally occurring L-theanine, it rarely causes the jitters or anxious spikes associated with coffee.