Privacy Policy

Information you actively provide, such as name, email, phone number, shipping address, company name, and inquiry details.

Device and usage information collected automatically, such as IP address, browser type, pages visited, time on page, and basic analytics cookies.

We use information to process orders, arrange shipping, handle after-sales service, reconcile accounts, respond to customer service requests, send order or logistics notices, support risk control and anti-fraud work, audit logs, and improve the site experience.

We use necessary cookies for cart, session, and security functions, and lightweight analytics cookies for anonymous statistics. Continuing to browse means you accept this use. You can disable non-essential cookies in your browser, though some functions may become slower or less stable.

We share information only when necessary to complete services, such as with logistics, payment, collection service providers, or customs and clearance parties required for shipment.

We may also cooperate with regulators or legal requirements when required by law.

Your rights may include access, correction, withdrawal from marketing communication, deletion requests where legally possible, and data export where applicable.

To exercise these rights, email privacy@balancemaster.com with the subject line Privacy Request.

We use reasonable technical and administrative safeguards, including HTTPS, permission tiers, and least-privilege access principles.

If you work with us across regions or require cross-border shipment, you agree that necessary information may be transferred to the destination country or region for customs clearance and fulfillment.

This site does not actively market to people under 16. If you are a guardian and discover mistaken information submission, contact us for deletion.

When this policy is updated, the new effective date will appear on this page. Major changes will be indicated on the homepage or before checkout where practical.

Contact: privacy@balancemaster.com